The current hot topic in the world of telecommunications, especially as it relates to the business world, is “unified communications”, abbreviated as “UC.” It means being able to have a unified infrastructure for different types of communication, whether it be analog or digital voice signals, text messages, or video. It is also the means to being able to have different types of devices that can connect to this infrastructure. Those devices may range from soft phones, to smart phones equipped with web cams, to tablets, and to multi-line PBX business phones.

One of the leaders in the UC field is IntelePeer. They use SIP trunking, which enables cloud communications, so businesses don’t have to house all of the phone switching and other equipment on-site. Their approach leads to high quality voice calls that utilizes public key encryption for security. That means that voice traffic can be routed over a companies data and Internet connections.

While UC provides the backbone, so to speak, hardware for enabling the communications is still necessary. For this, many companies use the product made by the communications company Avaya called “IP Office.” It is a small to medium business phone system that allows a company to start with as few as five employees, with room to grow up to 1000 employees at a single site. It also allows for up to 32 locations to be networked together. It will inter-operate with many of the other Avaya systems as well.

IntelePeer is an “Avaya DevConnect” technology partner, as well. In addition to cost savings on communications, the Avaya IP Office features desk phones that are energy-efficient. The system also features a 128-party conference bridge that is built-in; which allows a business to stop paying a monthly conference fee if that was a previous monthly expense. The system also has the ability make it easier to use video conferencing and collaboration with a variety of devices. It also has ways to enable redundancy, whether it be routing calls to another office or having a redundant server installed. There are different components to the system, depending on a companies needs. There are also specific solutions and hardware available based on specific types of industry. Those range from education, or health care, to those in state or local governments.

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